Terms of Service
Clear terms for a successful partnership. Please read these terms carefully.
Effective Date: August 20, 2025
These Terms of Service govern your use of Peakview Labs services, including our website, Peakview Insight platform, and Peakview Forge custom development services.
By accessing or using our services, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our services.
Services & Scope
What We Provide
- Peakview Insight: Supply chain intelligence platform with 8 integrated modules
- Peakview Forge: Custom AI-powered software development services
- Project estimates and technical consultations
- Ongoing support and maintenance services
Service Delivery
- Services delivered according to agreed project specifications
- Timeline estimates are approximations, not guarantees
- We retain the right to use subcontractors under NDA
- All deliverables subject to acceptance criteria in project agreement
Payment & Pricing
Payment Terms
- Prices quoted in USD unless otherwise specified
- Payment terms: Net 30 unless otherwise agreed
- Late payments subject to 1.5% monthly interest
- Deposits may be required for custom development projects
Refund Policy
- Estimates and consultations are non-refundable
- Custom development refunds per project agreement
- Platform subscriptions: Pro-rated refunds for annual plans
- No refunds for completed milestones
Intellectual Property
Ownership
- You retain ownership of your data and content
- Custom code developed for you becomes your property upon full payment
- We retain rights to our pre-existing IP and methodologies
- We may use anonymized data to improve our services
License Grants
- You grant us license to use your data to provide services
- We grant you license to use Peakview Insight during subscription
- Open source components subject to their respective licenses
Acceptable Use
You Agree Not To
- Use services for illegal or unauthorized purposes
- Attempt to breach or test security without permission
- Interfere with service operation or other users
- Resell or redistribute services without agreement
- Submit false or misleading information
Account Security
- You are responsible for maintaining account confidentiality
- Notify us immediately of unauthorized access
- We may suspend accounts for suspicious activity
Warranties & Limitations
Our Commitments
- Services will perform substantially as described
- Professional standards in service delivery
- Compliance with applicable laws and regulations
- Reasonable security measures for data protection
Limitations
- Services provided 'as is' where legally permitted
- No guarantee of uninterrupted or error-free operation
- Not liable for indirect, incidental, or consequential damages
- Total liability limited to fees paid in prior 12 months
Term & Termination
Duration
- Terms effective upon first use of services
- Subscription terms per selected plan
- Project terms per individual agreement
- Either party may terminate with 30 days notice
Effect of Termination
- Outstanding fees become immediately due
- We'll provide data export within 30 days
- Confidentiality obligations survive termination
- Licensed software access ends immediately
Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This includes business strategies, technical specifications, pricing information, and any data marked as confidential.
Dispute Resolution
Any disputes arising from these terms shall first be addressed through good faith negotiations. If unresolved within 30 days, disputes will be submitted to binding arbitration in Maryland, USA, under AAA commercial rules.
Governing Law
These terms are governed by the laws of Maryland, USA, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Maryland.
Modifications
We reserve the right to modify these terms at any time. Material changes will be notified via email or prominent website notice at least 30 days before taking effect. Continued use after changes constitutes acceptance.
Severability
If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to reflect the parties' original intent as closely as possible.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our legal team.
legal@peakviewlabs.com
Response within 48 business hours