Privacy Policy
Your privacy is fundamental to our business. We handle your data with care and transparency.
Effective Date: August 20, 2025
Peakview Labs is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Contact information (name, email, company name, phone number)
- Project requirements submitted through Forge estimate forms
- Messages sent through our contact forms
- Resume/CV information if applying for positions
Automatically Collected Information
- IP address for rate limiting and security
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
How We Use Your Information
Business Operations
- Responding to inquiries and providing customer support
- Generating project estimates and proposals
- Sending confirmation emails for form submissions
- Improving our services and website functionality
Communications
- Sending project updates and relevant information
- Notifying you about changes to our services
- Marketing communications (with your consent)
Data Storage & Security
Where We Store Data
- PostgreSQL database on AWS RDS (US regions)
- Project files on AWS S3 with encryption
- Email service through Resend infrastructure
- All data encrypted in transit and at rest
Security Measures
- SSL/TLS encryption for all data transmissions
- Rate limiting to prevent abuse
- Regular security audits and updates
- Access controls and authentication for admin functions
Data Sharing & Third Parties
How We Share Data
- With trusted service providers necessary for our operations
- Data shared with AI services is always anonymized
- All service providers are bound by confidentiality agreements
We Never
- Sell your personal information
- Share data with third parties for their marketing
- Transfer data outside trusted service providers
Your Rights & Choices
You Can
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Request data portability
Contact Us
- Email: privacy@peakviewlabs.com
- Response time: Within 48 business hours
- All requests verified for security
Data Retention
Retention Periods
- Form submissions: 2 years or until project completion
- Email communications: 1 year
- Estimate data: 90 days for non-customers
- Customer project data: Duration of engagement plus 1 year
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for any international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. For material changes, we will provide additional notice via email.
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
privacy@peakviewlabs.com
Response within 48 business hours